Frequently Asked Questions
Booking & Appointments
Q: How do I book a service?
A: All services can be booked online by clicking Book Now. Simply select your desired service, choose a date and time, and secure your appointment.
Q: Can I book multiple services at once?
A: Yes! You may combine facials, add-ons, or ritual experiences in one session. Just ensure you select the correct appointment length for your combination.
Q: Do you offer gift cards?
A: Yes. Sacred Skin gift cards can be applied to services, rituals, add-ons, and products. They are valid for 12 months and transferable until redeemed.
Q: What is your cancellation policy?
A: Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows will not be refunded.
Q: What if I’m running late?
A: We recommend arriving 5–10 minutes early to settle in. Late arrivals may shorten the treatment duration to respect the next guest’s appointment.
Q: Can I book a private ritual session?
A: Absolutely. Private rituals and one-on-one sessions can be requested during booking. We’ll craft a personalized, immersive experience for you.
Services & Treatments
Q: What’s the difference between a spa facial and a ritual facial?
A: A spa facial focuses on visible skin results, while a ritual facial combines skincare with sound, herbs, intention, and sensory healing for a full-body, mind-and-spirit experience.
Q: What is included in a ritual facial?
A: Ritual facials include all core facial benefits, plus optional sound therapy, herbal compresses, guided intention, and energy-supportive techniques designed to nourish your body, mind, and spirit.
Q: What add-ons are available?
A: We offer a variety of luxurious add-ons, including scalp rituals, hand and foot exfoliation, herbal masks, sound immersion, breathwork, and womb-supportive rituals.
Q: Are your services safe for sensitive or reactive skin?
A: Yes. All treatments are customizable and gentle, designed for clients with chronic illness, sensitivities, and disability-conscious needs.
Q: Do you offer prenatal or oncology facials?
A: In the near future, yes. We will provide safe, pregnancy-friendly facials and oncology-specific facial care for clients under medical guidance who have received clearance from their care teams.
Q: Can I customize my facial experience?
A: Absolutely. Each service can be tailored with add-ons or ritual elements to meet your skin, energy, and emotional needs.
Q: Are your rituals appropriate for someone with chronic illness or disability?
A: Yes. Rituals are slow, sensory-conscious, and adaptable, allowing you to receive care at your own pace.
Products
Q: Are your skincare products cruelty-free?
A: Yes. All products are small-batch, plant-based, and cruelty-free, with mindful sourcing and sustainable packaging.
Q: Do your products contain common allergens?
A: While products are plant-based, some botanicals may be reactive for sensitive clients. We provide full ingredient lists for every product.
Q: Can I purchase products without a facial?
A: Absolutely! Products are available in-studio and online.
Q: Do you offer refills or a sustainable packaging program?
A: Yes. Bring back jars or bottles for refills at 10% off the original price.
Q: How should I use your products at home?
A: Each product includes usage instructions and optional ritual guidance to enhance your daily self-care practice.
Rituals & Sound
Q: What is included in your sound therapy sessions?
A: Sound therapy may include crystal bowls, rain disk, and frame drums, chosen to support your intention, grounding, and nervous system balance.
Q: Do I need experience with rituals or meditation to participate?
A: No experience is necessary. All rituals are guided, sensory-focused, and adaptable to your comfort level.
Q: What is the purpose of womb-supportive or release rituals?
A: These rituals focus on energetic and emotional support, helping you release tension, reconnect with your body, and honor natural cycles.
Q: Can I opt out of the ritual elements and just receive a facial?
A: Yes. Every facial can be experienced as a core treatment only, without ritual or sound components.
Membership & Promotions
Q: What is included in the ritual membership?
A: Ritual membership offers monthly ritual facials, early access to seasonal rituals, discounts on products, and exclusive access to sound and ritual content.
Q: How do I sign up for a membership?
A: Memberships are available during booking or in-studio. We’ll help you select the plan that best supports your rhythm and wellness goals.
Q: Do you offer discounts for being featured on social media?
A: Yes! Clients who agree to be featured receive 10% off their service. Participation is optional.
Accessibility & Safety
Q: Is your suite accessible for people with mobility challenges?
A: Yes. Sacred Skin is designed to be accessible and sensory-conscious. Please inform us of any accommodations needed.
Q: Do you accommodate sensory sensitivities?
A: Absolutely. Lighting, sound, scents, and touch can all be tailored to your comfort.
Q: Can I come if I’m experiencing a flare of fibromyalgia or other chronic illness?
A: Yes. Treatments are flexible, slow-paced, and supportive for chronic illness or fatigue.
Q: Are your treatments safe during pregnancy?
A: Yes. We provide prenatal-safe facials and treatments designed to be gentle and nurturing. Be sure to contact your physician, nurse practitioner, or midwife for clearance.
Policies
Q: Can I use multiple promotions or gift cards on one visit?
A: Only one promotion may be applied per appointment. Gift cards may be combined with add-ons but not other discounts.
Q: Are your gift cards transferable or refundable?
A: Gift cards are transferable until redeemed, non-refundable, and valid for 12 months.
Q: What happens if I lose my gift card?
A: Lost digital gift cards can be reissued upon request to the original purchaser or recipient.